Zuno.fit | Refund & Cancellation Policy

A product of Kiala Technologies Private Limited

Effective Date: 1 July 2026

Version: 1.0

Last Updated: 19 May 2026

1. Introduction and Scope

This Privacy Policy (“Policy”) describes how Kiala Technologies Private Limited, a company incorporated under the laws of India, having its registered office at NO 16, Lakshmi Nilaya, 2nd Main, 3rd Cross, Muneshwara Layout, Doddabommasandra, Vidyaranyapura, Bangalore North, Bangalore, Karnataka, India, 560097, with Corporate Identification Number (CIN) U46491KA2025PTC201557 (hereinafter referred to as the “Company”, “we”, “us”, or “our”), collects, processes, uses, stores, discloses, and protects information when you access or use the Zuno.Fit mobile application, the website zuno.fit, and any related services (collectively, the “Platform” or the “Services”).

By creating an account on the Platform, downloading the Zuno.Fit application, or otherwise accessing or using the Services, you (the “User”, “you”, or “your”) expressly acknowledge that you have read, understood, and unconditionally agree to be bound by this Policy and our Terms of Use and Medical Disclaimer, which are incorporated herein by reference.

If you do not agree with any provision of this Policy, you must immediately discontinue use of the Platform and uninstall the application.

2. Subscription Plans

2.1 Individual Plans

The Company offers the following Individual subscription plans on the Platform:

Monthly Plan — billed monthly at the price displayed at the point of purchase
3-Month Plan — billed every three (3) months at the price displayed at the point of purchase
Annual Plan — billed annually at the price displayed at the point of purchase, with Welcome ZunoCoins credited to the User’s account upon activation in such quantity as may be specified at the time of subscription

The Company may, from time to time, offer promotional pricing, discounts, seasonal offers, referral rewards, or other special pricing on any of the above plans. Such promotional pricing will be displayed at the point of purchase and shall constitute the binding price for that transaction.

2.2 Family Plans

The Company also offers Family subscription plans, which permit a primary subscriber to add up to five (5) additional Users to the plan (for a total of up to six (6) Users per Family Plan). Family Plan pricing is displayed at the point of purchase and is offered on Monthly, 3-Month, and Annual billing cycles.

2.2.1 Primary Subscriber Authority. The User who initiates and pays for the Family Plan (the “Primary Subscriber”) is the sole party authorized to: (a) add or remove family members from the plan, (b) modify the plan, (c) cancel the plan, and (d) request refunds. Family members added to the plan have access to the Platform but no payment or administrative authority.

2.2.2 Family Member Eligibility. The Primary Subscriber may add any individuals of their choice to the Family Plan, provided each added member meets the eligibility requirements of the Platform (including the minimum age requirement of eighteen (18) years).

2.2.3 ZunoCoins on Family Plans. Each User on a Family Plan earns their own ZunoCoins independently, based on their individual activity. Welcome ZunoCoins (where applicable) are credited only to the Primary Subscriber’s account.

2.2.4 All Terms Apply. Unless otherwise specified, all terms of this Policy apply to Family Plans on the same basis as Individual Plans, applied to the total fee paid by the Primary Subscriber for the Family Plan.

2.3 Promotional Trial Subscription

2.3.1 Availability. The Company may, from time to time, offer a promotional trial subscription for a limited period of fifteen (15) days. The trial fee is displayed at the time the trial is offered to the User. The trial is not available as a standard offering on the public pricing screen of the Platform. It is made available only through specific promotional channels, including but not limited to:

Marketing campaigns and email promotions
Referral codes shared by existing Users
Partner promotions and collaborations
Limited-time launch offers

2.3.2 Eligibility. Eligibility to receive a trial subscription is at the sole discretion of the Company. The Company reserves the right to limit trial subscriptions to new Users, specific geographies, specific Users, or specific time periods. A User who has previously subscribed to the Platform (whether on trial or paid) may not be eligible for an additional trial subscription.

2.3.3 Trial End Behavior. At the end of the fifteen (15) day trial period, the trial subscription will automatically expire. The trial does not auto-convert into a paid subscription. To continue accessing premium features after the trial ends, the User must manually select and subscribe to a paid plan.

2.3.4 ZunoCoins During Trial. Trial subscribers do not earn ZunoCoins during the trial period. ZunoCoins are earned only by Users with active paid subscriptions.

2.4 Pricing Changes

The Company reserves the right to modify subscription prices at any time. Any price change will not affect a User’s current billing cycle. Price changes will apply only at the time of the User’s next renewal or new subscription. The Company will provide reasonable advance notice of any price increase, in accordance with applicable law.

3. Auto-Renewal

3.1 Auto-Renewal Enabled by Default. All paid subscriptions on the Platform are set to renew automatically at the end of each billing cycle. By subscribing, the User authorizes the Company to charge the User’s designated payment method for each renewal at the then-applicable subscription rate.

3.2 Renewal Schedule. Auto-renewal occurs on the following schedule:

Monthly Plan: renews every thirty (30) days from the date of original subscription
3-Month Plan: renews every ninety (90) days from the date of original subscription
Annual Plan: renews every three hundred sixty-five (365) days from the date of original subscription
Family Plans: renew on the same cycle as the equivalent Individual Plan billing period

3.3 Renewal Notice. The Company will provide notification of upcoming renewal at least three (3) days prior to the renewal date via email and/or in-app notification.

3.4 Disabling Auto-Renewal. The User may disable auto-renewal at any time prior to the renewal date by following the cancellation procedure set out in Section 5. Disabling auto-renewal does not cancel the current subscription; the User will continue to have access until the end of the current billing cycle.

4. Refund Policy

4.1 General Principle. All payments made to the Company for subscriptions on the Platform are non-refundable, except as expressly set out in this Section 4 or as required under applicable law.

4.2 Trial Subscription Refund

4.2.1 Refund Window. A User who has subscribed to the promotional trial may request a full refund of the trial fee paid, provided that:

The refund request is submitted within twenty-four (24) hours of the trial activation timestamp, AND
The request is submitted via email to support@zuno.fit from the registered email address on the User’s account

4.2.2 After 24 Hours. No refund of the trial fee will be issued after twenty-four (24) hours from the trial activation timestamp. The User may, however, continue to access the Platform for the remainder of the fifteen (15) day trial period without further charge.

4.2.3 Refund Processing. Eligible trial refunds will be processed within seven (7) to ten (10) business days to the original payment method.

4.3 First-Time Paid Subscription Refund

4.3.1 Seven (7) Day Cooling-Off Period. A User subscribing to a paid plan (Monthly, 3-Month, Annual, or Family) for the first time on the Platform may request a full refund within seven (7) days of the original subscription payment date, provided that:

The refund request is submitted within seven (7) days of the original subscription date, AND
The request is submitted via email to support@zuno.fit from the registered email address on the User’s account, AND
The User has not previously received a refund from the Company under any policy

4.3.2 First-Time Subscription Defined. “First-time paid subscription” means the first paid subscription a User has ever taken on the Platform under any registered account. A User who cancels and re-subscribes is not eligible for a second cooling-off refund. The promotional trial subscription is not considered a paid subscription for this purpose.

4.3.3 After Seven (7) Days. No refund will be issued after the seven (7) day cooling-off period has expired, except as required under applicable law.

4.3.4 Refund Processing. Eligible first-time subscription refunds will be processed within seven (7) to ten (10) business days to the original payment method.

4.4 Renewal Subscriptions

4.4.1 No Refund on Renewal. No refund will be issued for any auto-renewal payment, including but not limited to:

Renewal of any Monthly, 3-Month, Annual, or Family Plan
Renewal payments charged after the initial seven (7) day cooling-off period has expired
Payments charged when the User has failed to disable auto-renewal prior to the renewal date

4.4.2 User Responsibility. It is the User’s responsibility to disable auto-renewal prior to the renewal date if the User does not wish to be charged for the next billing cycle. The Company strongly encourages Users to set calendar reminders before their renewal dates.

4.5 Refund of Partial Periods

The Company does not issue pro-rated refunds for partial subscription periods. If a User cancels a subscription mid-cycle, the User will retain access to the Platform until the end of the current billing cycle, but no refund will be issued for the unused portion of that cycle.

4.6 Refunds for Service Failures

4.6.1 Major Service Disruption. If the Platform is rendered substantially unusable for a continuous period of seven (7) or more consecutive days due to a fault attributable to the Company (not including scheduled maintenance, force majeure events, or issues caused by third-party services), the User may be eligible for a pro-rated credit or refund at the Company’s discretion.

4.6.2 Not Eligible. The following are not considered service failures for refund purposes:

Temporary outages of less than seventy-two (72) hours
Issues caused by the User’s device, network, or third-party services
Scheduled maintenance windows announced in advance
Features or content not meeting the User’s subjective preferences
Disagreement with AI-generated workout, nutrition, or coaching recommendations
Failure to achieve specific fitness, health, weight, or wellness outcomes

4.7 Refunds for Subscriptions Purchased Through Third-Party Stores

If a User subscribed to the Platform through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google, as applicable, in accordance with their respective refund policies. The Company has limited control over refunds for such subscriptions and cannot guarantee that Apple or Google will issue a refund.

4.8 Refunds Not Available

Without limiting the foregoing, refunds will not be issued in the following circumstances:

Change of mind after the applicable refund window has expired
Failure to use the Platform during the subscription period
Dissatisfaction with AI-generated content or recommendations
Disagreement with the Platform’s approach to fitness, nutrition, or wellness
Inability to access the Platform due to issues with the User’s device or internet connection
Where the User has violated the Terms of Use, including but not limited to fraudulent activity, abuse, or misuse of the Platform
Where the User has redeemed any ZunoCoins, promotional credits, or referral benefits during the subscription period (subject to Company discretion)

5. Cancellation

5.1 Self-Service Cancellation. Users may cancel their subscription at any time through the following methods:

In-app: Navigate to Settings → Subscription → Cancel Subscription
Email: Send a cancellation request to support@zuno.fit from the registered email address on the User’s account

5.2 Cancellation via Third-Party Stores. If the User subscribed through the Apple App Store or Google Play Store, cancellation must be processed through the respective store account settings:

Apple: Settings → Apple ID → Subscriptions → Zuno.Fit → Cancel
Google Play: Play Store → Account → Payments & Subscriptions → Subscriptions → Zuno.Fit → Cancel

5.3 Effect of Cancellation. Upon cancellation:

Auto-renewal is disabled immediately
The User retains access to the Platform until the end of the current billing cycle
No further charges will be made to the User’s payment method after the current billing cycle ends
The User’s account will be downgraded to a free tier (if available) or deactivated at the end of the current billing cycle

5.4 Cancellation Confirmation. The Company will send a cancellation confirmation email to the User’s registered email address within forty-eight (48) hours of receiving the cancellation request.

5.5 Cancellation by the Company. The Company reserves the right to cancel, suspend, or terminate any subscription at its sole discretion, including in cases of:

Violation of the Terms of Use
Fraudulent payment activity or chargebacks
Abuse of the Platform or other Users
Provision of false or misleading information
Non-compliance with applicable laws

In such cases, the Company may, at its sole discretion, issue a partial refund or no refund at all.

6. ZunoCoins

6.1 Nature of ZunoCoins. ZunoCoins are an internal credit system used within the Platform. ZunoCoins:

Are not legal tender, currency, or money under Indian law
Have no monetary value outside the Platform
Cannot be converted into cash, bank credits, or other currencies
Cannot be transferred between Users or accounts
Cannot be sold, traded, or exchanged for goods or services outside the Platform

6.2 ZunoCoins on Refund. When a refund is issued under this Policy:

Welcome ZunoCoins (granted upon activation) are forfeited and removed from the User’s account
Earned ZunoCoins (accumulated through Platform activity) are forfeited and removed from the User’s account
Any ZunoCoins redeemed against subscription fees prior to the refund are deducted from the refund amount

6.3 ZunoCoins on Cancellation. When a subscription is cancelled (without a refund):

ZunoCoins remain in the User’s account for a period of ninety (90) days from the end of the active subscription
After ninety (90) days, any unredeemed ZunoCoins will lapse and be removed from the account
If the User re-subscribes within ninety (90) days, the existing ZunoCoins balance will be restored

6.4 ZunoCoins on Account Termination. If the User’s account is terminated for cause (e.g., violation of Terms of Use), all ZunoCoins in the account are immediately forfeited.

6.5 Maximum Redemption. The Company may, at its sole discretion, impose limits on the maximum number of ZunoCoins that may be redeemed per subscription cycle or per User. Current redemption limits will be displayed within the Platform.

7. Chargebacks and Payment Disputes

7.1 Contact Us First. The User agrees to contact the Company at support@zuno.fit to attempt to resolve any payment dispute before initiating a chargeback with their payment provider or card-issuing bank.

7.2 Effect of Chargebacks. If a User initiates a chargeback for any payment made to the Company without first contacting the Company to seek resolution:

The User’s account may be immediately suspended or terminated
All ZunoCoins in the User’s account will be forfeited
The Company reserves the right to dispute the chargeback and pursue all amounts owed, including chargeback fees and reasonable legal costs
The User may be permanently barred from using the Platform in the future

7.3 Fraudulent Chargebacks. Initiating a chargeback for a legitimate, properly authorized payment may constitute fraud under applicable Indian law. The Company reserves the right to report fraudulent chargebacks to relevant authorities and to pursue legal remedies.

8. Taxes

All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST), unless otherwise specified. GST invoices will be made available to Users upon request, sent to support@zuno.fit.

9. Statutory Rights

Nothing in this Policy is intended to exclude, restrict, or modify any statutory right of the User under the Consumer Protection Act, 2019, or any other applicable Indian law. In the event of any conflict between this Policy and applicable law, the applicable law shall prevail to the extent of the conflict.

10. Modifications to This Policy

The Company reserves the right to modify this Policy at any time. Any changes will be effective upon posting of the updated Policy on the Platform, with the “Last Updated” date revised accordingly. The Company will notify Users of material changes via email or in-app notification at least seven (7) days prior to the effective date of such changes. Continued use of the Platform after the effective date constitutes acceptance of the modified Policy.

11. Contact for Refund and Cancellation Requests

All refund and cancellation requests, and any questions regarding this Policy, should be directed to:

Kiala Technologies Private Limited

Email: support@zuno.fit

Address: NO 16, Lakshmi Nilaya, 2nd Main, 3rd Cross, Muneshwara Layout, Doddabommasandra, Vidyaranyapura, Bangalore North, Bangalore, Karnataka, India, 560097

CIN: U46491KA2025PTC201557

Response time: We aim to respond to all refund and cancellation requests within two (2) to three (3) business days.

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Policy shall be resolved in accordance with the dispute resolution provisions of the Zuno.Fit Terms of Use, including binding arbitration seated in Bangalore, Karnataka, India.

— End of Refund & cancellation Policy —

Address

NO 16, 2ND MAIN, 3RD CROSS, MUNESHWARA LAYOUT, VIDYARANYAPURA, Bangalore, India, 560097