Zuno.fit | Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) sets out the manner in which Kiala Technologies Private Limited collects, processes, stores, and safeguards information in connection with the use of the Platform.

By accessing or using the Platform, you acknowledge and consent to the practices described herein.

2. Categories Of Data Collected

The Company may collect and process the following categories of data:
(a) Personal identification data
(b) Device and technical information
(c) Usage and behavioral data
(d) Fitness, lifestyle, and activity-related inputs
(e) Health-related and medical information voluntarily provided by the User

3. Sensitive Personal Data

3.1 Certain data voluntarily submitted by Users may constitute sensitive personal data, including but not limited to medical reports, health conditions, physiological metrics, and related information.

3.2 By submitting such data, the User provides explicit, informed, and unconditional consent to its collection, storage, and processing within the scope of the Platform’s functionality, including through automated systems.

4. Purpose of Processing

Data may be processed for purposes including:

  • Personalization of user experience
  • Platform functionality and service delivery
  • Analytics, research, and product improvement
  • Security, compliance, and fraud prevention

5. Automated Processing

Processing activities may involve automated systems, including artificial intelligence-based models and third-party integrations.

6. DATA SHARING AND DISCLOSURE

Data may be disclosed:

  • To infrastructure and service providers
  • To analytics and technology partners
  • Where required by law or regulatory authorities

All such disclosures are undertaken subject to contractual and operational safeguards.

7. THIRD-PARTY PROCESSORS

Third-party service providers engaged by the Company operate as independent entities. The Company does not assume liability for their acts, omissions, or data handling practices, to the extent permitted under applicable law.

8. Data Storage and Security

Data is stored on secure infrastructure. While reasonable safeguards are implemented, no system can be guaranteed to be completely secure.

9. Data Retention

Data shall be retained only for as long as necessary to fulfil operational, contractual, or legal obligations.

10. User Rights

Users may request access, correction, or deletion of their data, subject to applicable limitations.

11. Cross-Border Processing

By using the Platform, you consent to the transfer, storage, and processing of data in India and other jurisdictions as necessary.

12. Modifications

This Policy may be updated periodically. Continued use constitutes acceptance.

Information We Collect

  1. Personal Information

We may collect:

  • Name, email address, phone number
  • Age, gender, height, weight, fitness goals
  • Photos (if you upload meal images or profile pics)
  • Language and country preferences
  1. Device & Technical Information
  • Device model, OS version, app version, unique device ID
  • IP address, network provider, crash logs
  • App usage data and feature interaction
  1. Health & Wellness Data
  • Fitness metrics (steps, weight, calories, activity type)
  • Health data synced via Google Fit or Apple Health (with permission)
  1. Payment Information
  • Billing info processed securely via Razorpay or similar providers
  • We do not store your full card details
  1. Third-Party Integrations

We may receive limited data through:

  • Firebase (for authentication and crash analytics)
  • Zoho (CRM and support tools)
  • OpenAI (to power chatbot interactions)
  • Google Analytics/Mixpanel (for usage metrics)
  • AWS (for secure cloud hosting)

nikul.sadhu@auxanoglobalservices.com

All partners are bound by strict confidentiality and security protocols.

  1. How We Use Your Data

We use your data to:

  • Provide personalized workouts, diet plans, and progress tracking
  • Respond to your support requests
  • Improve app functionality and features
  • Ensure legal compliance and prevent misuse
  • Send relevant communications (optional)
  1. Data Storage and Security

Your data is stored on secure, encrypted servers hosted by Amazon Web Services (AWS).

We maintain data practices aligned with ISO 27001 standards and undergo regular audits by CERT-IN approved professionals. While we implement best-in-class security, no system is 100% immune — we are not liable for unforeseen breaches beyond our control.

  1. Data Retention

We retain your data as long as your account is active or as needed to provide services. You may delete your account at any time, after which your data will be permanently deleted within 30 days, unless legal obligations require us to retain certain records.

  1. User Rights

You may:

  • Access and update your data at any time
  • Delete your account and associated data
  • Withdraw consent to specific features
  • Request clarification on how your data is used

To make a request, contact us at [support@zuno.fit]

  1. Minors & Age Restrictions

The app is not intended for individuals under 16 years of age. If you are a parent or guardian and believe your child has provided personal data without consent, please contact us to have it removed.

  1. International Users

If you use the app from outside India, your data will be processed and stored in India. By using the app, you consent to this transfer, storage, and processing.

  1. Sharing and Disclosure

We do not sell or rent your personal data.

We may share information with:

  • Government agencies, if required by law
  • Third-party vendors strictly for operational services
  • Authorities in the event of a security breach, fraud, or abuse

We take contractual measures to ensure all service providers handle your data securely and compliantly.

  1. Disclaimers and Limitations
  • Zuno.Fit is not a substitute for medical advice. Consult your physician before beginning any fitness program.
  • We are not liable for:
    • Incorrect user-entered data
    • Health outcomes based on app recommendations
    • Damages or injuries arising from improper use of our content
  • Use of the app is entirely at your own risk
  1. Changes to This Policy

We may update this policy from time to time. Any significant changes will be notified via the app or email. Continued use of the app means you accept the revised policy.

  1. Contact Us

For privacy concerns or data-related queries:

Kiala Technologies Pvt Ltd
Registered Office: Porvorim, Goa, India
Email: [support@zuno.fit]

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Address

Mahalaxmi Chambers, NH-66 Opposite Delfino's Mega Mart Old, Porvorim, Goa 403501